Frequently Asked Questions

When you buy a Product Key from our store, you're entitled to full updates, Microsoft support, and a lifetime warranty for the Product Key and activation. Technical support is available via our online chat or email. We accept all major payment methods including PayPal, Visa, MasterCard, Apple Pay and Google Pay. Key delivery is automatic and available 24/7.

Yes. You can contact us at any time using the live chat widget in the bottom-right corner of our website, or by email, ensuring an exceptional support experience for any inquiries.

Yes. We're featured on the Microsoft partner site alongside other qualified, authorised vendors. You can view our partner profile on Microsoft AppSource, so you can buy with confidence knowing you'll always receive authentic products.

After completing payment you'll automatically receive your Product Key by email within about one minute. If it isn't in your inbox, please check your spam/junk folder.

We accept PayPal, Visa, Mastercard, Amex and other major debit and credit cards supported via Stripe.

We offer a 30-day return period and guarantee activation of any software purchased - or a full refund. Refunds for digital products are issued if a key is invalid or won't activate. Contact us via hello@nerdused.com or live chat for assistance.

We offer a full money-back guarantee for any Product Key purchased from our store. Our keys are verified on Microsoft's servers and activate correctly in 99.9% of cases. If a key fails to work you may be eligible for a refund or replacement under our Returns & Refund Policy.

Our products can be verified by activating them on the official Microsoft website. On installation you'll receive a receipt from Microsoft to your email, and the key is tied to your Microsoft account. We also provide a company invoice as proof of purchase.

Three reasons: regular promotional sales, digital-only delivery (no box, manual or shipping costs), and bulk buying through authorised partners. We pass those savings directly on to you.

Yes. If you're interested in a bulk purchase, contact us with the volume and product you need and we'll provide the necessary pricing information.

No. Office software can be used and activated anywhere in the world, and you can switch between languages and locations - convenient for businesses and individuals operating across different countries.

Yes. Our products support multi-language installation files, so you can download the setup in your preferred language and use the software worldwide.

Please check your spam/junk folder first. If it's still missing, contact us via email or live chat and we'll help right away.