Frequently Asked Questions
Everything you need to know before and after you buy.
Why buy from Nerdused?
When you buy a product key from our store you get instant email delivery (24/7), Microsoft's own updates for the product, technical support via live chat or email, and our 30-day refund promise: a full refund within 30 days if your key hasn't been used or won't activate. We accept PayPal, Visa, Mastercard, Apple Pay and Google Pay.
Do you offer 24/7 support?
Yes. You can contact us at any time using the live chat widget in the bottom-right corner of our website, or by email, ensuring an exceptional support experience for any inquiries.
Are you an authorised Microsoft Partner?
We're a member of the Microsoft Partner Program (Partner ID 6467441) and listed in Microsoft's partner directory - you can view our profile on Microsoft AppSource via the link on our About page.
How and when do I receive my key?
After completing payment you'll automatically receive your Product Key by email within about one minute. If it isn't in your inbox, please check your spam/junk folder.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, Amex and other major debit and credit cards supported via Stripe.
What is your returns & refund policy?
30-day refund promise: full refund within 30 days if your key hasn't been used or won't activate. Contact us at hello@nerdused.com or by live chat and we'll help straight away.
What warranty do you provide?
30-day refund promise: full refund within 30 days if your key hasn't been used or won't activate. If an activated key later stops working, contact us and we'll help under our Returns & Refund Policy.
How can I be sure the software is legitimate?
You can verify any key by activating it on Microsoft's own servers - activation happens inside the Microsoft product, not on our site. After activation the licence is linked to your Microsoft account. We also provide a company invoice as proof of purchase.
How can you offer prices this low?
Three reasons: regular promotional sales, digital-only delivery (no box, manual or shipping costs), and bulk buying through authorised partners. We pass those savings directly on to you.
Do you supply software in wholesale?
Yes. If you're interested in a bulk purchase, contact us with the volume and product you need and we'll provide the necessary pricing information.
Are there any regional restrictions?
No. Office software can be used and activated anywhere in the world, and you can switch between languages and locations - convenient for businesses and individuals operating across different countries.
Can the software be used in my local language?
Yes. Our products support multi-language installation files, so you can download the setup in your preferred language and use the software worldwide.
I haven't received my download link or product key. What should I do?
Please check your spam/junk folder first. If it's still missing, contact us via email or live chat and we'll help right away.